At East India Elevators Ltd., quality is not a function-it is a system-driven culture embedded across every stage of our operations. Our ISO 9001:2015 certified Quality Assurance Management System ensures consistent compliance with national and international standards, while driving continuous improvement, customer satisfaction, and operational excellence.
Our Quality Management System is guided by a clearly defined Quality Policy, supported by strong leadership involvement and management responsibility. Senior management ensures the availability of resources, sets measurable quality objectives, and conducts regular reviews to maintain alignment with customer, regulatory, and global quality expectations.
We invest continuously in training, skill development, and awareness across our engineering, production, installation, and service teams. This ensures technical competence, safety compliance, and consistent execution across customized and industrial elevator projects.
Customer requirements form the foundation of our planning and execution. Through structured customer-related processes, we ensure clarity in specifications, design intent, usage conditions, and regulatory needs-particularly for industrial, infrastructure, and customized applications.
All projects follow systematic planning processes, covering design, procurement, subcontracting, and execution.
Controlled production and service provision includes:
Each stage is governed by defined procedures to ensure accuracy, safety, and repeatability.
Our purchasing and subcontracting processes are tightly controlled to ensure that all materials, components, and services meet defined quality and performance standards. Emphasis is placed on universally standardized, high-quality components to ensure reliability, serviceability, and long-term lifecycle support.
We implement robust monitoring and measurement systems to track performance, quality parameters, and process effectiveness.
All monitoring and measuring equipment is:
Operational and quality data is systematically analyzed to evaluate:
These insights drive informed decision-making and continual improvement initiatives.
Every product and component is subject to identification and traceability, ensuring accountability throughout the lifecycle. Proper preservation of products is maintained during manufacturing, storage, transportation, and installation to prevent damage or degradation.
Non-conforming products or processes are promptly identified and controlled to prevent unintended use or delivery. Structured corrective and preventive actions are implemented to eliminate root causes and avoid recurrence.
All quality-related documents and records are maintained through controlled systems that ensure:
Regular internal audits are conducted to verify system effectiveness and compliance. Audit findings, customer feedback, and performance data feed into our continuous improvement cycle, strengthening quality outcomes and customer confidence.
Customer satisfaction is the ultimate measure of our Quality Assurance Management System. Feedback is actively monitored and used to refine processes, enhance reliability, and strengthen long-term partnerships.